Shipping policy
Last Updated: [Insert Date]
At HavenLoom Home, we aim to provide clear and reliable shipping information for every order placed through havenloomhome.com.
Order Processing
Orders are generally processed within 1–3 business days after successful payment. Orders placed on weekends or U.S. holidays may begin processing on the next business day. After shipment, a confirmation email with tracking information will be sent when available.
Shipping Destinations
We primarily ship within the United States and may offer international shipping to selected destinations. International availability depends on destination, product, carrier availability, and applicable restrictions. Available international destinations, methods, delivery estimates, and charges are shown at checkout when available.
United States Shipping
Standard U.S. transit time is generally 3–7 business days after order processing.
Shipping Rates
Standard U.S. shipping is $3.99. Orders totaling $50 or more qualify for free standard shipping within the United States. International shipping charges, if applicable, are displayed at checkout.
Shipping Origin and Fulfillment
Orders are fulfilled through third-party fulfillment and supply partners and dispatched from the United States. HavenLoom Home does not operate a customer-facing physical warehouse.
Delivery Estimates
Shipping estimates are not guaranteed delivery dates. Delays may occur because of carriers, weather, holidays, high shipping volumes, customs processing, incorrect addresses, or circumstances outside our reasonable control.
Customs and International Orders
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
Order Cancellation
If you need to cancel an order, contact support@havenloomhome.com as soon as possible. We will make reasonable efforts to accommodate requests received before an order enters processing or shipment. Once processing or shipment has begun, cancellation may no longer be possible and the order may need to be handled under our Return & Refund Policy.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Contact us promptly if you identify an error. Changes cannot be guaranteed after processing or shipment begins.
Delayed or Missing Packages
Please review carrier tracking first. If tracking shows delivery but the package cannot be located, check the delivery area and contact the carrier. You may also contact us for assistance.
Contact
FABRIC HAVEN LLC
1218 E Walnut St, Springfield, MO 65802, United States
support@havenloomhome.com
201-568-5646
Monday–Friday, 9:00 AM–5:00 PM EST