Refund policy

Last Updated: [Insert Date]

We want customers to have a clear and straightforward return process.

30-Day Return Window
Eligible purchases may be returned within 30 days of delivery.

How to Request a Return
Contact support@havenloomhome.com before sending an item back. Include your order number and a brief description of the return request. We will provide return instructions.

Return Shipping
HavenLoom Home covers return shipping for eligible returns. Do not send merchandise to the business address unless our support team specifically instructs you to do so.

Product Condition
Eligible products may be opened or used and may have been washed. Returned items should be reasonably identifiable as the purchased product and safely packaged. Products that are materially damaged, excessively worn, altered, or otherwise not reasonably identifiable may require additional review before a refund is issued.

Customized Products
HavenLoom Home does not currently offer customized or personalized products.

Damaged or Incorrect Products
If an item arrives damaged, defective, or different from the item ordered, contact us promptly with your order number, a description, and photos of the product and packaging when applicable.

Return Inspection
Returned products are generally reviewed within 3–7 business days after receipt.

Refunds
Approved refunds are issued to the original payment method. Refund processing generally takes 3–7 business days after return inspection. Your bank or payment provider may require additional time before funds appear.

Exchanges
Contact us before returning an item if you want a different variation. Depending on availability, we may recommend returning the original item and placing a new order.

Contact
FABRIC HAVEN LLC
1218 E Walnut St, Springfield, MO 65802, United States
support@havenloomhome.com
201-568-5646