Frequently Asked Questions
What does HavenLoom Home sell?
Home textile products for bedrooms, living rooms, kitchens, dining spaces, and windows.
Where do you ship?
We primarily ship within the United States and may offer international shipping to selected destinations.
How long is processing?
1–3 business days.
How long is U.S. shipping?
Generally 3–7 business days after processing.
How much is U.S. shipping?
$3.99 standard shipping.
When is shipping free?
Orders of $50 or more qualify for free standard U.S. shipping.
Do you ship internationally?
International shipping may be available to selected destinations. Options and applicable charges are displayed at checkout when available.
Are products new?
Yes.
Do you offer custom products?
No.
What is the return window?
Eligible purchases may be returned within 30 days of delivery.
Who pays return shipping?
HavenLoom Home covers return shipping for eligible returns.
Are used products accepted?
Eligible products may be opened or used, subject to the Return & Refund Policy.
Are washed products accepted?
Washed textile products may be eligible for return, subject to the Return & Refund Policy.
How long does return inspection take?
Generally 3–7 business days after receipt.
How are refunds issued?
To the original payment method.
How long does a refund take?
Generally 3–7 business days after return inspection, plus any additional time required by the payment provider.
What if an item is damaged or incorrect?
Contact support@havenloomhome.com with your order number and photos when applicable.
How do I contact you?
support@havenloomhome.com or 201-568-5646, Monday–Friday, 9:00 AM–5:00 PM EST.